Delivery & Refund Policy

Delivery

• We deliver across Sydney’s Inner West, the CBD and North Sydney. See our delivery areas.
• Delivery is free on orders over $200. For smaller orders, the fee is shown at checkout.
• Same-day delivery is available for orders placed before our daily cut-off.
• Choose a time slot at checkout: morning (9am–12pm), midday (12pm–3pm) or afternoon (3pm–6pm).
• If no one is home, we will call the recipient. If we can’t reach them, we will leave the flowers in a safe, shaded spot or return them to our Balmain store for pickup. Re-delivery on another day may incur a second delivery fee.

Substitutions

Flowers are seasonal. If a stem is unavailable, we will use a similar flower of equal or greater value while keeping the style and colours of the arrangement.

Refunds and cancellations

• All sales are final. Once an order is placed, we do not offer refunds or cancellations, including for change of mind.
• Flowers and hampers are perishable, so they cannot be returned or exchanged once delivered.
• We can’t refund orders where the delivery address or recipient details were wrong, or where the recipient couldn’t be reached or refused delivery.
• You can change the delivery date, address or card message up to 24 hours before delivery, subject to availability. A changed delivery address may incur a new delivery fee.
• If your order arrives damaged, is not what you ordered, or is not delivered, contact us within 24 hours of the delivery date with a photo. We will replace it or, if a replacement isn’t possible, refund you.
• Nothing in this policy limits your rights under the Australian Consumer Law.

Contact

Papa Joe & Co., 196 Darling Street, Balmain NSW 2041. Phone 0405 495 082. Email connectpapajoe@gmail.com.